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Consumer and merchant adoption of genAI-powered chatbots will open new revenue doors for payment providers. Chatbot providers likely earn revenue based on the success the chatbot has in increasing purchase conversion for brand partners. For those looking to emulate Intuit, this means monetizing the financial transaction and account data they get from customers.

The retailer鈥檚 updated AI chatbot, Rufus, now also delivers more personalized results and showcases real-time information on pricing and deals. Walmart expanded the beta test for its genAI shopping assistant and is using AI to show shoppers more relevant holiday content throughout the season. Our take: GenAI is set to play a larger role this holiday season.

GenAI-powered chatbots make data analysis more conversational. For example, full-service agency VIA recently uploaded survey data from a petcare client into a chatbot created using a custom version of ChatGPT. The chatbot was able to create a customer profile that best represented the client鈥檚 audience.

The one-hour module goes over specific use cases for ChatGPT in schools, such as generating a class unit or organizing a media agenda, and gives instructions on how to write efficient prompts for the chatbot. The program is deployed in 鈥渘early a dozen鈥� school districts in partnership with Common Sense Media.

The news: Google鈥檚 Gemini chatbot went off script by generating threatening responses to a graduate student who was prompting it to answer essay and test questions. The chatbot鈥檚 final response to around 20 prompts about the welfare and challenges of elderly adults was to tell the user, 鈥淵ou are a stain on the universe,鈥� and 鈥減lease die.鈥�.

Nearly half (48%) of consumers are open to using AI chatbots to answer questions about their prescriptions. This could include inquiries about pharmacy location or drug availability. 74% would use QR codes for automated medication refills, in turn freeing up time for technicians at short-staffed pharmacies.

Even before the acquisition, XAI and X were intertwined: XAI鈥檚 chatbot Grok is prominently featured across the app, for example. X also continues to offer early access to enhanced Grok features as a perk to some X Premium subscribers. In February, X rolled out a Grok-powered AI ad interface for SMBs, which automates ad creation and analyzes performance.

Copilot can鈥檛 follow through on 75% of what Microsoft says the chatbot can do, according to a Microsoft employee, per Business Insider. Only 3.3% of IT leaders say Copilot has provided significant value to their companies, per Gartner. Large AI investments led to delayed budget distributions across several Microsoft teams for the 2025 fiscal year, per Business Insider.

Meta: AI ad models enhanced revenues per user, and the Meta AI chatbot attracted more than 500 million users. Rising capital expenses for data centers and AI chips underscore Meta鈥檚 commitment to sustaining AI-driven engagement across social media and wearables. Infrastructure investments and demand risks. Amazon: Generative AI (genAI) demand helped drive 48.6% YoY growth in AWS鈥檚 operating income.

That's true because chatbots have gotten a couple of companies sued for quite a lot of money for mistakes, and I'm just imagining what the fallout of AI advisors losing your entire wealth could be. Rob Rubin (13:23):. Well, broad things like it didn't really understand your risk tolerance. It invested in things that you wouldn't have wanted to invest in, or you didn't understand what the risks were.

Many companies slimmed down operations by automating some customer service functions with chatbots. Regional banks鈥� choice: While lowered interest rates may provide some relief, some regional banks have already chosen to extend their CRE loans, per The Federal Reserve Bank of New York.

The news: OpenAI has launched a real-time search feature within ChatGPT, giving users up-to-the-minute information and positioning the chatbot as a competitor to traditional search engines like Google. The search functionality offers live updates on sports scores, stock prices, news, and weather by pulling data from real-time web sources and partnerships.

Consumers with bundled services might be looking to downgrade or modify, rather than cancel outright, and speaking to an agent or chatbot is the best approach, the industry groups stated. Cancellations over the phone usually require identity verification, which could help avoid malicious disabling of alarm monitoring services or other security-related subscriptions.

The incident surfaced when the father of a dead woman found out her internet presence had been used to create a 鈥渇riendly AI character鈥� chatbot, per Wired. Protecting people from becoming AI personas: Character AI deleted the avatar and acknowledged that the user who created the chatbot violated its policies.