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Our take: Now that genAI is leaping from chatbots to AI agents capable of automating complex business processes, government agencies and industries like banking are likely to put a premium on safe solutions.

Conversational chatbots and personalized shoppers. Dynamic pricing and personalized discounts or coupons. Aggregated customer reviews. Real-time order and delivery updates. Personalized loyalty rewards. 4. Iteration and improvement. Hyper-personalization should always be seen as a work in progress.

Officials urge voters to avoid unverified content, scrutinize suspicious videos and audio for deepfakes, and be cautious when using chatbots for election information. Facebook and Instagram use AI automation to slap 鈥渇act-check labels鈥� on questionable content鈥攈owever, even Meta acknowledges that its solution isn鈥檛 very accurate.

Our take: The rush to productize AI beyond chatbots and into intelligent AI agents could be why Anthropic is releasing computer-use functionality despite it still being experimental. The otherwise cautious AI startup needs to showcase Claude鈥檚 capabilities to push adoption ahead of competitors.

Our take: While chatbots and AI agents are continuing to find adoption in the workplace, opaque metrics for genAI鈥檚 benefits and decreasing data quality mean executives are being more selective in how AI resources are expended. Strategic partnerships with data providers can help enterprises maintain access to reliable and expansive information for model training.

AI-powered tools, like chatbots and product discovery engines, enable real-time, tailored customer experiences. CMOs are also using AI to retain customers through loyalty programs and reengage at-risk subscribers鈥攜et they stress the importance of maintaining the human touch. Read the full report, How CMOs Are Using AI to Transform Their Strategies.

Beyond chatbot enhancement, AI can also be used in software development and document drafting. S&P Global cites two examples: Virginia-based FVCbank uses AI-driven, small business lending platform Lightning Lending to process applications, while New York-based Five Star Bank uses AI for credit decisions in its indirect auto lending business.

The ad model would allow brands to bid on ad space for sponsored chatbot answers. Although the company is reportedly in talks with Nike and Marriott, it hasn鈥檛 announced any firm brand partnerships or an ad model launch date.

I think in terms of people's daily lives, I think using chatbots to get advice on navigating social situations is big, accessing healthcare information, and we're also seeing that these chatbots are really serving as companions for people, which I think has both positive and disturbing implications to it. (13:29):.

The click-to-cancel policy prohibits companies from requiring users to speak with an agent or a chatbot to cancel their subscriptions if they signed up for the service online. The rule updates a 1973 law meant to combat deceptive business practices and will take effect in 180 days.

Primary (62%) and preventive (56%) care: e.g., telehealth, apps, and chatbots. 3. Mental health (56%): e.g., telemental health apps, mindfulness apps. The final word: Even with plans for increased investments, purchasers must be shown hard evidence that digital health solutions can improve patients鈥� health and drive cost savings.

The trend: Bytespider鈥檚 rapid growth shows the pressure to improve AI models within the chatbot market and how hard it can be for AI companies to find licensable, viable resources to plug into their models. Expending resources to get more data quicker can help chatbots get ahead of their competitors. Our take: As more AI bots and web crawlers launch, web publishers need to keep up with blocking.

Ability to compete: Perplexity functions as an intelligent AI search engine, rather than a chatbot like OpenAI鈥檚 ChatGPT and Google鈥檚 Gemini, meaning its service needs a plethora of information to be useful. While these copyright spats aren鈥檛 good for Perplexity鈥檚 public image, its search engine could struggle to compete in the genAI space without content from major media companies.

Consumers worldwide want more from their mobile banking apps. Here are three charts that examine what consumers are looking for and how meeting demand benefits banks.

It can be a chatbot. It can be an AI-powered tool. It can be a whole lot of things, but it seems to be working. Retailers offered generative AI or AI-powered agents had a 2% higher conversion rate than those that didn't. Sara Lebow (09:04):. And so is that just that those retailers are Amazon or [inaudible 00:09:08]. Zak Stambor (09:09):. Right.

The move from prompt-based chatbots to increasingly multimodal genAI solutions intensifies competition as users shift to new modalities like voice and vision. Microsoft鈥檚 Windows 11, which was installed in 500 million monthly active devices as of early 2024, per Windows Central, gives it a strong opportunity for expansion.

If you haven鈥檛 gotten your virtual feet wet yet, initial genAI use cases like internal employee assistance chatbots or additive features like fashion retailer Zalando鈥檚 outfit recommender pose less risk than replacing core functionality. 鈥淭here are safer use cases where retailers can test the water,鈥� Perkins said. 4. Be aware of the limitations.

The shift toward agents and chatbots isn鈥檛 limited to retail鈥攁 variety of companies are productizing voice and AI agents as end-to-end solutions in a variety of industries. Artisan recently raised $11.5 million in seed funding to deploy virtual employees for sales teams that automate lead generation and personalized outreach, potentially streamlining sales processes.

The news: Google made its Gemini AI chatbot a standard feature for select Google Workspace plans. It鈥檚 the latest move from a Big Tech company wielding its large user base to push AI features into the mainstream, per VentureBeat.

Pharmacists are available 24/7 to answer questions over the phone or via a chatbot after-hours. The bigger picture: Nearly 3,000 traditional drugstores, including CVS, Walgreens, and Rite Aid, have closed their doors since 2019, per RetailStat data cited earlier this year in The Wall Street Journal. Amazon sees those closures as opening up an opportunity.