Conversely, just 3.8% of baby boomers go to social first. Some consumers participate in condition-specific online communities. More than one-quarter (28.8%) of consumers said they have at some point belonged to an online network of people with similar symptoms or medical conditions, per our survey. These groups allow patients to share their experiences and learn more about treatments and side effects.
Social media is crucial for B2B marketing success. However, B2B marketers’ ages may be affecting their campaigns’ effectiveness. Younger B2B marketers are leading the way in leveraging social media and data-driven strategies.
Nearly 4 in 10 (39%) found written communications from their banks “irrelevant” to their needs, a sentiment that grew to 55% among baby boomers. 66% of respondents found banks’ communications only somewhat emotionally engaging, and that number rose to 85% for baby boomers and 73% for Gen Xers.