The payments industry has used its marketing budgets to reap the rewards of a strong market for credit card acquisitions. But marketers will need to embrace doing more with less as credit conditions tighten and savings run dry.
Report
| Dec 5, 2023
This should help boost volume for both the booking platform and for the card-linked installment offering, given BNPL’s popularity in the travel category and an overall spike in popularity for card-linked BNPL
Article
| Sep 13, 2024
Starbucks was once considered the go-to “third place” where people could relax, work, and socialize over a cup of coffee. However, the rise of mobile ordering has compromised the company’s core identity, our analysts said. In North America, Starbucks saw a 6% drop in foot traffic, and a 2% decline in same-store sales YoY, according to its July earnings call.
Article
| Aug 23, 2024
Insider Intelligence (II): SumUp launched a digital wallet for customers across Europe in September. Why expand into customer payments? Steve Delpy (SD): We launched a wallet product back in 2014, but the timing wasn't right. We deprioritized that, focusing instead on the merchant experience.
Article
| Nov 21, 2022
Consumers spend more with digital wallets. Loyalty programs’ top friction points include delays, difficulties earning rewards. 4 technologies to help curb cart abandonment. How seamless payments, social commerce, and loyalty apps are driving mcommerce growth.
Article
| May 2, 2024
Conference panelists discussed changes in the maturing industry as it ripples across the payments space
Article
| Sep 12, 2024
Credit card marketers can also highlight how their cards can integrate into digital wallets, which 161.6 million US consumers will use this year, per our forecast. Use this chart:. Build out credit card perks. Assess the best way to market credit cards to attract new customers. Consider partnerships with credit card companies. More like this:.
Article
| Mar 26, 2024
How digital wallets help retailers reduce friction, increase loyalty. What keeps Nike at the top of its game? Overstock CMO on using first-party data, brand ambassadors to reach home shoppers. More Chart of the Day:. 6/8 - Google’s biggest rivals. 6/7 - Social’s slow show. 6/6 - App-y shopping. 6/5 - In AI we trust? 6/2 - Commercial break-through.
Article
| Jun 8, 2023
Leading cash-back credit cards need to drive acquisition in an increasingly competitive segment of the card market. Our exclusive consumer survey data reveals which emerging features issuers should invest in to win over customers.
Report
| Nov 3, 2023
No other market in the world comes close to China when it comes to ecommerce. Its highly competitive digital market has spurred retail innovations that are making their way around the world.
Report
| Nov 28, 2023
“In 2022, retail media hit the first of many milestones when it became the fastest US ad channel to eclipse $30 billion in spending—nearly twice as quickly as it took social media,” our analyst Max Willens said on a recent Meet the Analyst webinar. “That was just the start.”
Article
| Sep 16, 2024
Growing mobile penetration makes digital wallets a viable growth avenue for remittances and other financial services in Vietnam. We expect 63.8 million people will use a smartphone this year—1 million more users than in 2022, per our Smartphone Users forecast. This may be a big reason why 75% of internet users in Vietnam prefer mobile wallets to cards, per Visa.
Article
| Mar 21, 2023
Tie-ups with digital wallets like Lynk will become more important for MoneyGram as its digital remittances become a larger part of its business: The firm’s digital money transfer transactions increased 47% year over year (YoY) in Q4, compared with 29% the year before. Partnerships will also help MoneyGram compete with digital upstarts like Wise and Remitly, which have been gaining market share.
Article
| Mar 13, 2023
A new digital wallet from parent company Early Warning could also drive more growth if it’s integrated, according to our US Mobile P2P Payments Forecast 2023. The lesson: Gen Z consumers, in particular, are increasingly adopting mobile P2P payment services, totaling 35.2 million users in 2024, per our forecast.
Article
| Dec 15, 2023
Digital wallets will steal much of that attrition. They were the second-leading ecommerce payment method in 2022, at 20% of all transaction value, and held 13% of overall POS value. Their share is expected to swell to 24% of overall POS value by 2026 (and 27% of ecommerce share).
Article
| Apr 18, 2023
Gen Z isn’t taking the same financial services customer journey as older consumers. Our inaugural survey of US banking consumers unveils where the differences lie.
Report
| Nov 30, 2023
Mobile P2P payments are reaching market maturity in the US as spending soars, but security challenges threaten to reverse gains. Providers are working to assuage consumer fears while adding a robust array of features to tighten user relationships.
Report
| Jun 6, 2023
Social commerce has yet to reach its potential in the UK. Social buying is still on the rise—and there is plenty of headroom to grow spend.
Report
| Dec 1, 2023
Over 77% of UK consumers used either a contactless debit card, contactless credit card, or digital wallet to make their most recent in-store purchase, per an October 2022 survey by PYMTS.com and CyberSource. That’s up from 35.2%% in 2021 and just 21.5% in 2020. Self-service technology doesn’t always remove frictions.
Report
| Jun 15, 2023
The digitization of the store—retail’s next megatrend—will transform the shopper’s path to purchase and industry economics for retailers and brands.
Report
| Aug 10, 2023
Chart
| Oct 1, 2024
Source: ĢAV
Chart
| Oct 1, 2024
Source: ĢAV
In 2023, 92.3% of the 5.2 million accounts opened digitally will be with incumbent banks, as digital-only banks fall victim to economic uncertainty and intense fintech competition.
Report
| Sep 6, 2023
I just got the omni card for the New York subway that there's a way to put that into your digital wallet.
Audio
| Jan 17, 2024
It may be an olive branch for Gen Zers and millennials who may be upset over its decision to stop accepting Amex. It’s a win for Venmo’s monetization journey
Article
| Jun 14, 2024