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Amazon can stake a claim as one of Canada鈥檚 top mass merchants, even without having physical stores. It has reached this milestone after more than three years of accelerated retail ecommerce in the country.

After scaling back some of its crypto offerings in the UK and fully halting its crypto operations in the US due to regulatory hurdles in 2023, it鈥檚 been ramping up its offerings again in the UK. In May, the fintech unveiled Revolut X, a standalone crypto exchange for professional crypto traders in the UK. Revolut also launched virtual crypto debit cards earlier this month.

ChatGPT is the talk of 2023. In the banking industry, generative AI technology has promising use cases in marketing and customer service, and it has the potential to make machine learning applications more accurate and efficient.

TikTok aims to quadruple the size of its global ecommerce business in 2023. But TikTok Shop鈥檚 US rollout has been complicated鈥攁nd that could have implications for the company鈥檚 aggressive goal.

The grand final of this year鈥檚 Eurovision Song Contest will take place in Liverpool, UK, on May 13. Attracting a Super Bowl-sized audience, tourists, and viewing parties, the competition鈥檚 global reach will provide marketers and retailers with a notable opportunity to drive brand awareness and sales.

Shoppers who pay with cash generally have a more accurate idea of how much they spend than those who pay by card or via digital channels鈥攎ultiple studies suggest. Persistent inflation and economic uncertainty in the US and the UK will likely sustain this trend for the foreseeable future. But even as cash use climbs, access to it is falling.

Consumers stick with retail brands that reflect their identity, act with integrity, and make them feel good鈥攅specially when those brands recognize loyal customers. Perks like early access matter, but tech like AI only resonates when it genuinely makes shopping easier. To keep people engaged, brands should focus on making all customers鈥攆rom high earners to rural shoppers鈥攆eel seen and valued. Here鈥檚 how consumers view their favorite brands and how brands can provide more value to loyal customers.