蘑菇AV

Steep discounts drove shoppers to spend on Cyber Monday: The Monday after Thanksgiving is poised to be the biggest online shopping day in US history.

Next year, 20.2% of all US retail ecommerce sales will be returned, per our forecasts, a share that is likely similar in the UK. But lengthy return processes can be a major pain point. 蘑菇AV 40% of consumers expect a refund to hit their account within 24 hours when making a return, per Worldpay, but they often take multiple days.

Lord & Taylor鈥檚 new owner has grand ambitions: The storied department store will relaunch as a luxury off-price etailer and license its brand name for a wide range of merchandise.

We expect roughly two-thirds (67.2%) of Amazon鈥檚 US ecommerce sales will stem from its marketplace this year, up from 65.7% last year, and a considerable increase from 58.2% in pre-pandemic 2019. Our take: 鈥淏uy It Now鈥� is a savvy move by Amazon to seamlessly marry content and commerce.

For example, in addition to free membership in Grubhub+, it offers fuel discounts at roughly 7,000 bp, Amoco, and ampm locations across the US. Our take: Amazon aims to hook younger consumers on Prime by delivering a tremendous bang for the buck. In addition to driving a significant recurring revenue stream, Prime also makes Amazon the default retailer of choice for many of those members.

Grocery is set to become the largest US ecommerce category by 2026.

Retailers try to rein in return fraud: Ecommerce鈥檚 growth this holiday season increases the pressure on retailers to combat fraud without pushing consumers away.

Carriers keep hiking up shipping costs: Rates are up nearly 26% since 2021, and that鈥檚 before factoring in holiday surcharges that will further eat into retailers鈥� margins.

Amazon, Target, and malls were among this year鈥檚 Cyber Five winners: Roughly 197 million people shopped this year鈥檚 sales, leading to a surge in online and in-store spending.

Amazon is projected to take the lion鈥檚 share of US holiday season retail ecommerce sales this year, beating out its closest competitor, Walmart, by over $80 billion, according to our June 2023 forecast.

Health, personal care, and beauty will be the fastest-growing category we track on Amazon in the US this year, growing 14.8% to reach $51.55 billion, or 10.5% of Amazon鈥檚 total US ecommerce sales (up from 7.5% in 2021). Amazon鈥檚 US ecommerce sales of pet products will reach $11.78 billion this year, 2.4% of Amazon鈥檚 total ecommerce sales in the US, per our forecast.