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In addition, the three retailers have beefed up their buy online, pick up in-store (BOPIS) and curbside services for on-the-go shoppers鈥攁 smart move considering BOPIS orders will double the weekend before Christmas, representing nearly 40% of all online orders, per a Salesforce prediction. Mobile shopping will also play a big part in last-minute shopping.

Some of our mall pushes that we've mentioned just to recap, are leveraging buying online and pickup in-store for bringing people into malls, leveraging experiences, particularly limited time experiences to bring people into malls or thinking beyond anchor stores to what stores are in the middle of the mall, what stores are available in B-tier malls.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

This is the first installment of our 鈥淩etail and Ecommerce Sales Benchmarks鈥� series, which helps retailers calibrate their sales mix against the market.

There also may be an influx of click-and-collect buyers seeking to avoid delivery fees. 63% of US digital shoppers have used in-store pickup for online orders to avoid shipping fees, according to April 2024 data from Ryder System. There will be 152.9 million click-and-collect buyers in the US in 2025, up 1.4% YoY, per our forecast. What does it mean for retailers?

Retailers can improve the click-and-collect experience by adding more communication tools like text message notifications and GPS integration. Apart from driving sales, digital grocery also boosts customer loyalty.

In 2024, 155.6 million US consumers鈥�63.2% of internet users鈥攚ill conduct travel research online, from destinations to accommodations and other trip-related information. Those who have booked travel online, as opposed to just researching, will near 57% of internet users in 2026. Click here to view our full forecast for digital travel bookers.

Implement features such as real-time inventory updates to reassure customers about availability in stores and offer a range of delivery options, including free shipping, same or next-day delivery, and click and collect. Sources. Attest. Gophr. IMRG. Klarna. Kyra. McKinsey & Company. Near. Nepa. Nielsen. RSM. The Grocer. Toluna.

Click-and-collect sales will continue to account for a larger percentage of digital grocery sales. Click and collect has grown increasingly popular amid inflation. Accelerated growth rates have been driven in part by digital grocery buyers opting to save on delivery costs and instead choosing to fulfill their online orders through click and collect.

Shortly after launching in Spain, AliExpress signed a click-and-collect partnership with El Corte Ingl茅s so customers could pick up their orders from the department store. It has since opened several of its own stores across the country and recently inked a deal with European logistics firm InPost to boost its last-mile delivery network. Miravia has also captured attention.

It includes vertical-specific software like real-time kitchen reporting, appointment scheduling, and click-and-collect capabilities. Clover also added more financing solutions like cash discounting, cash advances, and same-day transfers to help small businesses with their cash flow needs. Why it matters: Clover faces steep competition.

Knowledgeable in-store product experts, interactive displays, and exclusive events like brand activations and pop-ups create memorable experiences, while digital tools such as buy online, pickup in-store streamline the purchasing process. Retailers have also found growth opportunities through adjacent partnerships like Starbucks鈥� placement inside Target, and chain grocers opening wellness clinics.

But it also reflects Tesco鈥檚 efforts to improve its online availability, mobile app, click-and-collect service, rapid delivery, and Clubcard benefits, as well as opening new fulfilment centers. Sainsbury鈥檚 has also been investing in digital.

Insurance agents aren鈥檛 so easily replaced: LIMRA鈥檚 research into online buying found that while consumers found it convenient (66%), thought it would be faster and easier (59%), and liked being able to do research online (61%), the affluent males who seemed to be the target audience simply weren鈥檛 following through. Further research discovered that:.

Ecommerce growth accelerated during the 2023 holiday season as US consumers shifted more of their shopping to mobile devices.

Click and Collect Will Drive Digital Grocery Growth. Click and collect鈥檚 explosive pandemic-era growth has tailed off, but for groceries the outlook is brighter. Grocery click-and-collect sales increased by 16.3% last year and will grow by 15.1% this year. These figures solidly outpace the metrics for overall click-and-collect growth.