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| Feb 1, 2025
Source: Federal Reserve Banks; TransUnion; Experian Data Quality; ĢAV
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| Feb 1, 2025
Source: ĢAV
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| Feb 1, 2025
Source: ĢAV
US P2P apps need to tap new uses and services to stay competitive, especially amid Zelle’s dominance. Here’s how each app sizes up and differentiates to attract younger generations.
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| May 28, 2024
Article
| Apr 5, 2024
Article
| Dec 17, 2024
The report theorizes that Millennials and Gen Zers can’t tell a checking account from a payment tool because they’re used to paying with merchant apps, Apple Pay, PayPal, Klarna, and Venmo.
Article
| Jul 6, 2023
Our fourth annual study reveals which of the seven largest Canadian banks lead in mobile app innovation, based on an exclusive survey around which features consumers value most.
Report
| Apr 25, 2024
Article
| Apr 17, 2023
The findings: McKinsey’s new report “Extracting value from AI in 쾱Բ” emphasizes that it’s time for financial institutions (FIs) to move past generative AI (genAI) experimentation. It identifies some common characteristics among FIs in this stage, including:.
Article
| Dec 12, 2024
More advanced cash management tools and better integration with third-party apps are uniquely important to these companies. Smaller FIs looking to win SMB business should prioritize offering these features and develop targeted marketing campaigns around them.
Article
| Dec 9, 2024
Dedicated teen banking apps. Championed by neobanks including Revolut and Current, this format offers banking products like debit cards and savings accounts. Teen accounts are linked to parents’ accounts, giving them oversight and control of their teen’s spending. This maintains guardrails while giving teens some independence. Teen banking rolled into existing apps.
Report
| Apr 16, 2024
Provide budgeting-friendly resources like personalized financial planning tools, expense tracking apps, or savings accounts with flexible terms to help clients adjust their spending and saving habits.
Article
| Dec 2, 2024
Article
| Nov 26, 2024
BofA held the top ranking in an online banking scorecard, while Truist topped our mobile feature benchmark.
Article
| Nov 25, 2024
Wonder buys Grubhub for $650 million: The Marc Lore-owned company snapped up the delivery service at a steep discount, seeking to develop a meal-time super app.
Article
| Nov 13, 2024
The news: UBS wants an expanded US banking license to advance its global growth strategy, per Bloomberg. The strategy: UBS is a global wealth management leader but lags behind domestic competitors in the US.
Article
| Nov 25, 2024
Customers will be able to manage their plans and make payments through the HSBC UK banking app. Why it matters: BNPL competition is heating up in the UK. Earlier this month, Affirm entered the market with its interest-free and interest-bearing buy now, pay later (BNPL) options. American Express also launched its “Plan It” card-linked installment offering in the UK this year.
Article
| Nov 26, 2024
Many digital-first banks and financial apps have minimal identification requirements, making it easier for people without traditional documents to open accounts. And alternative banking services like PayPal, Cash App, and Venmo have allowed customers who may not have qualified for bank accounts—or who have felt intimidated by account-opening processes—to use basic banking services.
Article
| Nov 20, 2024
Young consumers’ creativity and drive are starting to pay off, and banks should act so they can leverage their growth in savings.
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| Nov 20, 2024
Article
| Nov 8, 2024
Rappi and DiDi go even further, operating across retail, banking, and travel. The super app model captures behavioral, transactional, and loyalty data across multiple verticals—giving advertisers a multidimensional view of consumers. Unlocking this opportunity, however, requires overcoming significant internal challenges.
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| Apr 15, 2025
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| Dec 5, 2024
Source: YouGov
Although every app category will gain users in 2023, the average smartphone owner will install and open fewer individual apps as consumers settle on their favorites.
Report
| Sep 28, 2023
While the deal could bring in new revenue, integrating Expedia risks overcomplicating Uber’s app and driving users to competitors.
Article
| Oct 17, 2024