Chart
| May 4, 2023
Source: Botco.ai
Chart
| May 2, 2023
Source: Five9; Shep Hyken
Chart
| Jan 31, 2023
Source: Dynata; RedPoint Global
Chart
| Jan 31, 2023
Source: Dynata; RedPoint Global
It's so important to getting the best output, and I think the best way to think about chatbots like ChatGPT is as assistants or brainstorming partners. They're not professionals that can do your job for you. And I think we are seeing a lot of inappropriate use cases that do make them seem useless, like the lawyer that just used ChatGPT in a court filing and ChatGPT ended up citing six fake cases.
Audio
| Jun 6, 2023
I mean, we're seeing the social platforms already start to incorporate generative AI chatbots like Snapchat has. Meta is leaning more into the content creation side of things. And there's got to be somebody out there. They're building a generative AI platform.
Audio
| May 17, 2023
Chart
| Jan 23, 2024
Source: CMSWire
Chart
| Oct 17, 2023
Source: Ascend2; Zoominfo
So they'll be able to monetize their AI chatbot interactions. But I think another key thing that lot of people are not paying attention to is that Microsoft is adding ads in a number of different surfaces that they hadn't previously. In terms of the Microsoft Store, for instance, where people can download Windows Apps, they're actually monetizing that at a greater rate than ever before.
Audio
| Jun 8, 2023
And also a chatbot called LLaMA, I think. God knows why. Debbie, let's end the lead by talking about the mini future, AKA Q2. Dan Gallagher of The Wall Street Journal wrote that such a performance, a Q1 performance, that Meta just posted, raises the question of what the company can do for an encore.
Audio
| May 8, 2023
Chart
| Sep 16, 2024
Source: Global DMC Partners
Chart
| Sep 10, 2024
Source: CallMiner
Chart
| Sep 10, 2024
Source: Coleman Parkes Research; Riverbed
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| Sep 10, 2024
Source: Coleman Parkes Research; SAS
Well, and that's something that we talked about too when Bing brought its chatbot, its generative AI kind of product to market, was even if it could just grab 1% of market share from Google, in terms of dollars, that would be a big deal for Microsoft. And I don't think that's materialized yet. It might not ever.
Audio
| Oct 2, 2023
Chart
| Aug 21, 2024
Source: CMO Council
Chart
| Aug 7, 2024
Source: Global Business Travel Association (GBTA)
; Cvent
Chart
| Aug 7, 2024
Source: Global Business Travel Association (GBTA)
; Cvent
They surveyed 520 US college students and they found that 40% of them had never heard of chatbot from OpenAI. Of those who had heard of it, 52% have never used it. 52, that's a big number. And the students who said they do use it, they don't use it at all that much. So 55% said they almost never use it.
Audio
| Mar 9, 2023
Chart
| Jul 16, 2024
Source: Ascend2
Chart
| Jul 9, 2024
Source: Hitachi Vantara
Chart
| Jul 8, 2024
Source: Econsultancy; Adobe
Chart
| Jun 18, 2024
Source: Genesys; Savanta
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| Jun 18, 2024
Source: Twilio
Chart
| Jun 12, 2024
Source: Boston Consulting Group (BCG); Association of National Advertisers (ANA)