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Just two months ago, a Bank of America (BofA) outage disrupted digital and in-branch services for thousands of users. API-related flaws jumped 21% from Q2 to Q3 2024, per a recent Wallarm report. Of those, 32% were linked to cloud-native applications and services.

It could also entail offering ad space on more channels, including branch networks, ATMs, point-of-sale terminals, and off-site media to capture more eyeballs. Another option will be to start supporting a wider array of ad formats, starting with video. Click here to view our full forecast for US FMN ad spending. 6. Mounting pressure will squeeze the long tail of RMNs.

Excellent customer service at the branch, which most fintechs don鈥檛 have. In Content Builder, include this boilerplate copy, italicized at the bottom of your articles: This article is part of 蘑菇AV鈥檚 client-only subscription Briefings鈥攄aily newsletters authored by industry analysts who are experts in marketing, advertising, media, and tech trends.

JPMorgan launched its Financial Center branch concept in New York City and San Francisco to attract clients with over $750,000 in total assets. It plans to open 30 Financial Centers in seven states by the end of 2026. U.S. Bank launched interconnected savings and spending products to help affluent clients compound rewards.

And the credit union has expansion plans鈥擲unward is acquiring the New Mexico operations of Utah-based Mountain America Credit Union, adding two branches in Albuquerque, and plans further branch expansions in the South Valley and West Side, increasing its presence to 17 locations.

We're seeing this industry branch out and find new consumers to sell to. (01:50):. So Sky, why don't you kick us off by telling us how the beauty industry is venturing into these untapped markets. Sky Canaves (01:57):. So that's really been the great growth opportunity for the beauty industry. As you mentioned, it's hard to sell more products to the same consumers.

JPMorgan Chase plans to open nearly 100 branches in low-income areas, bucking a trend of banks shuttering locations. Other banks are offering tools to help customers improve their financial knowledge and resilience; Wells Fargo recently offered blended cooking/financial literacy classes in New York with a focus on reaching Latinos.

Tech CEOs鈥� olive branch could ease regulatory scrutiny, stall or dismiss existing antitrust cases, and amplify investments. Plus, M&A activity has already been trending upward for sectors like digital media and marketing, per Luma Partners. We think this can accelerate under the new administration and Big Tech鈥檚 alignment with it.

This was the shot in the arm that many advertisers needed to branch out into digital. They鈥檝e seen the benefits (scale, targeting, and measurability)鈥攁lthough there was a degree of normalization post-pandemic鈥攁nd have begun to invest at increasingly rapid rates. Retail media is particularly important to Germany鈥檚 digital ad ecosystem.

Creating engaging in-person spaces for relationship-building: At least 33% of Gen Zers choose banks based on their proximity to a branch. Banks that offer in-person space can get creative by offering workshops, events, and appealing products such as coffee. This shows innovation beyond the digital platform.

That鈥檚 followed closely by physical banking branches at 54.8%. This means:. Banks should try to reach their elderly customers with educational materials, both at the branch and on the bank鈥檚 website. At the branch, employees should be trained and prompted to hand physical educational materials to elderly customers that will help them watch for fraud.

Virtual tellers also offer socially anxious young consumers a more comfortable alternative to walking into a branch, waiting in line, and speaking with someone in person.

The news: Marqeta rolled out a buy now, pay later (BNPL) solution called Marqeta Flex in partnership with Klarna, Affirm, and payments platform Branch, per a press release. The solution helps payment apps, digital wallets, and card issuers embed BNPL payment options from multiple providers within their payment flows and offer customers personalized options.

A lack of diversity will be especially apparent to this group if they don鈥檛 see any young employees they can relate to at the branch. Having Gen Zers on staff can help foster authenticity in outreach efforts and enhance relatability with younger consumers. Emphasizing transparency: Gen Zers are particularly sensitive to a perceived lack of authenticity.

What鈥檚 next: The sole branch of First National Bank of Lindsay reopened as a branch of First Bank & Trust Co on October 21, per the FDIC. Customers鈥� deposits up to $250,000 were FDIC insured, and the regulator will consider claims in excess of that limit on a case-by-case basis.

And per the complaint filed in the US District Court for the Eastern District of Pennsylvania, Citadel never followed through on its pledge to open three branches in predominantly Black and Hispanic Philadelphia neighborhoods in 2009.

Traditional FIs value and rely on their branch locations and onsite visits to build small business lending relationships. These small businesses are generally located near one of the banks鈥� branches. Small and large FIs approach this business differently.

The news: Washington-based Hapo Community Credit Union is set to acquire Community First Bank, a five-branch bank that鈥檚 also located in Washington. This acquisition breaks the previous record for credit union-bank deals, with 2024 seeing 18 such deals so far, surpassing the 2022 record of 16, per Banking Dive.

Branches play the biggest part in getting Gen Zers to commit to a provider. Local branches were the top factor that convinced Gen Zers to buy a banking product or service, cited by 42.0%. They were also the top channel through which Gen Zers made a purchase. Almost 73% bought via a branch, while just 39.3% did so through an app, the runner-up option. Gen Zers aren鈥檛 going cashless just yet.

What this means for banks: FIs with a strong branch presence should promote easy accessibility to cash in their marketing, consider expanding their ATM presence, and allow users to easily find the nearest in-network ATM location through mobile apps. Digital-only banks or those that have closed many locations should consider covering customers鈥� ATM fees, at least up to a certain threshold.

Zooming out: Google鈥檚 change is an olive branch intended to reassure advertisers seeking greater protections for their first-party data on major platforms. However, it could also be an attempt to appease regulators in the US and EU, who have increasingly turned a wary eye toward data collection practices.

The news: A massive Bank of America (BofA) outage on Wednesday disrupted digital and in-branch services for thousands of users. The outage left some unable to see their account balances while others saw $0 balances in their web and mobile banking apps. BofA鈥檚 brick-and-mortar branches prevented customers from coming in, saying the 鈥渟ystem was down,鈥� per Tom鈥檚 Guide.

The likelihood of a Republican majority in the Senate could still result in a contentious dynamic, sparking frequent legislative news coverage that might offset a calmer executive branch.

One individual moved $470 million of that through TD Bank鈥檚 branches after bribing its employees with $57,000 in gift cards, per AP News. In other cases, staff raised red flags after noticing 鈥渙bvious cases of abuse,鈥� but the bank still failed to act, per BBC. The historic fine wasn鈥檛 a complete surprise to those familiar with the bank鈥檚 most recent earnings report.