蘑菇AV

Courts remain divided on whether the law applies to platform design choices (like genAI chatbots) rather than just third-party content. Most US adults are in favor of greater regulation of such tools (see chart). The threat of legal action could prompt platforms to over-censor content, removing even borderline or controversial posts to minimize risk.

Search is undergoing a seismic shift. Google is still the go-to for most inquiries, but generative AI is changing how people search, and leading people to explore alternative search engines. Meanwhile, paid search dollars are moving to retail media networks as shoppers begin their searches on Amazon and other retailer sites. And Gen Z鈥檚 search habits look different from older generations, with the cohort flocking to social media sites like TikTok and using visual search and chatbots.

Customer service issues: Many reviews highlight frustrating experiences with RBS鈥檚 customer support, including difficulty speaking to human representatives, unhelpful chatbot responses, and poor fraud resolution. Account issues: Several customers report missing funds, blocked transactions, and a lack of flexibility in resolving financial disputes.

The company recently partnered with Salesforce to better connect its Gemini chatbot with Slack and Agentforce to attract business users. Why it鈥檚 worth watching: Various companies have competing AI video-generation tools geared to help businesses cut back on production costs while increasing their reliance on text-to-video AI services.

This preference is particularly noteworthy in customer service, where consumers strongly favor phone calls over chatbots, and nearly half view current customer service chatbots unfavorably. Data suggests brands might find success with hybrid solutions. This could involve offering AI visual search to help customers find products quickly while maintaining human support for more complex interactions.

The potential liability that AI companies face is hazy: The legal system hasn鈥檛 caught up to AI, leaving ambiguity over what kinds of AI responses could be grounds for legal action鈥攍ike whether offputting chatbot outputs are illegal or just disturbing. Preferred engine: Despite AI鈥檚 growing intelligence, consumers are still more comfortable with traditional search engines.

Increasing reliance on AI-powered sales assistants, chatbots, and customer relationship management (CRM) systems will become more integral in streamlining B2B sales processes. A key example of digital adoption is manufacturing. Manufacturers of large industrial goods are faced with supply chain disruptions, pricing pressures, and global trade shifts.

The CFPB signaled it鈥檚 taking a more proactive stance in policing banks鈥� AI chatbots, including dishing out penalties.

Snapchat+ hits 3 million subscribers in part thanks to MyAI chatbot, while Snap focuses on partnerships and exclusive content to boost engagement.

Google鈥檚 Gemini chatbot went off script by generating threatening responses to a graduate student who was prompting it to answer essay and test questions. Meta walking back content moderation and fact-checking makes it difficult to regulate misinformation on its various platforms.

Though ChatGPT has been publicly available for less than two years, we expect it will have 67.7 million monthly US users by the end of this year. That puts ChatGPT ahead of Reddit (60.8 million) and X (53.8 million) in monthly users. But because the tech is open-ended, the chatbot is only as useful as the people prompting it are. Here are seven creative uses for ChatGPT that have caught our eye.

AI chatbots and predictive analytics are enhancing customer service, allowing insurers to better allocate resources and personalize interactions. What to watch for: There鈥檚 another potential challenge that could offset some of these operational gains鈥擳rump鈥檚 proposed tariffs.

But I think distinguishing between gen AI chatbots or gen AI tools and agents, I think it's really about the level of autonomy. With a chatbot, you have to prompt it for every small tasks. With AI agents, it can take an action without that need for step-by-step prompting.

鈥淚 wish more brands would take more small swings to see what kinds of new experiences, products, interactions they can create [with generative AI],鈥� said Jenny Nicholson, founder at creative AI agency Queen of Swords. The agency worked with wedding planning site Zola to develop its Split the Decisions chatbot last year.

Zooming out: BuzzFeed鈥檚 shift away from publishing and toward digital assets is partly due to users鈥� higher engagement with interactive items鈥攍ike games and chatbots鈥攃ompared with articles. But that transition has been rocky.

Zooming out: Snap has experimented with AI to bolster its Snapchat+ offerings, such as the ChatGPT-powered My AI chatbot. My AI was originally released to Snapchat+ subscribers only before becoming available to the public a few months later, a strategy that Snap may repeat with the new genAI tool.

Meta鈥檚 multiyear partnership with Reuters gives its AI chatbots access to Reuters鈥� news content, a mutually beneficial arrangement. OpenAI signed deals with the Financial Times, Axel Springer (our parent company), The Associated Press, and Dotdash Meredith.

Trendspotting: Chinese AI advances are accelerating after DeepSeek launched the competitive R1 chatbot and the powerful image generator Janus Pro. Tech giants like Google, Meta, and Microsoft are investing in AI video generation, but ByteDance's innovation could give TikTok an advantage in synthetic media.

On today's podcast episode, we discuss how much people are actually searching on social media platforms versus looking elsewhere, what a TikTok ban could do to social search, and how AI-powered chatbots are changing how we look for things. Tune in to the discussion with our analyst Evelyn Mitchell-Wolf.

ProRata.ai, a new fee-based chatbot, has signed agreements with Universal Music, The Atlantic, Axel Springer, and FT group. Perplexity has agreements with Der Spiegel, WordPress, The Texas Tribune, and Fortune. Google has an agreement with Reddit.

蘑菇AV one-fourth (22%) of teens have shared content online that they later realized was fake, per Common Sense Media, and 28% have wondered whether they were talking to a human or an AI chatbot online. Meeting standards: GenAI is becoming more common in classrooms, but 39% of teens who鈥檝e used it for schoolwork report inaccuracies with the output.

What鈥檚 driving bank switching: A survey found that dissatisfaction with digital experiences and being treated like a number, not a person, is the surest way to send customers to a competitor. And those chatbots aren鈥檛 helping.

Bank of America is giving consumers the capability to seamlessly switch between its AI-powered chatbot and a human agent.