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For example, Walmart+ recently included pet telehealth visits in its subscription service. Pets (and pet parents) can become lifelong customers. 鈥淚f you can keep that customer, it鈥檚 very, very valuable because there鈥檚 a chance that maybe they鈥檙e not going to churn for a while if you do everything right and if you treat them well,鈥� said Goldman. Listen to the full episode.

While Gen Z edges them out by less than a percentage point in the health and wellness app category, millennials are more likely than any other generation to rely on telehealth or a wearable digital health accessory. Millennials are the largest population on WhatsApp. They make up 36.4% of platform users in the US, while Gen Z and Gen X both hover around 23%.

The retailer already stocks top pet medications at its Walmart pharmacies and offers pet telehealth visits as part of its Walmart+ subscription service. The big takeaway: Walmart is far from alone among retailers taking note of that trend.

Fair Health studied US alternative places of service鈥攔etail clinics, urgent care centers, telehealth, and ambulatory surgery centers (ASCs)鈥攁s well as emergency rooms (ERs). Fair Health analyzed medical claims from its repository of over 40 billion claim records.

So Big Pharma is saying, "Well, how about I, the drugmaker come to you, the consumer, and you can just come right to my website and I will connect you with a telehealth provider. And the telehealth provider, if they deem it clinically eligible, will prescribe you one of our medications and you get it shipped to your home in two days." It's kind of fascinating.

D2C telehealth companies are the latest to erode privacy. Yesterday鈥檚 Chart of the Day: Social rally.

That is what they use telehealth for. Overwhelmingly, almost half of them who've used telehealth have used it for behavioral or mental health purposes. Marcus Johnson:. Okay, okay. Yeah. And so that's the main reason, and by quite a margin.

Walgreens Health Corners, which provide in-store and virtual health services, grew 47% YoY, to 117 locations. It now has five clinical trials contracts since it entered the field in June 2022. Looking ahead: Walgreens won鈥檛 slow down building out its primary care and home health offerings. Its $392 million deal for the remaining 45% of CareCentrix is expected to close in fiscal Q3.

Details on the tie-up: Transcarent is partnering with Cleveland Clinic鈥檚 virtual medical second opinion arm, The Clinic鈥攑art of a larger telehealth joint venture between the health system and Amwell. Transcarent members will gain access to one of Cleveland Clinic鈥檚 3,500 specialists across 550 advanced subspecialties.

But even with that, telehealth visits were way below 5%, closer to zero or 1%, before the pandemic. So I think that 46% figure is really significant. Marcus Johnson:. Yeah. Lisa Phillips:.

Telehealth and telemedicine platforms, as well as virtual nursing. Robotics for tasks like disinfection, surgery, medication delivery, and care support. Why it matters: The role of the hospital is changing rapidly, thanks to technological advances, financial pressures, and shifting patient behaviors. Smart hospital executives will deploy 5G networks to adapt to these new realities.

The increased availability of telehealth services and virtual care apps has likely played a role in Gen Z鈥檚 willingness to receive mental healthcare, as they are true digital natives.

This includes adding pharmacy and health insurance capabilities, as well as provider services such as home health, telehealth, primary, specialty, and urgent care. Retailers want to establish a presence in the $4.3 trillion US healthcare market.

Dennis referenced Hims, a sexual wellness and telehealth brand, which has expanded its focus to offer online medical consultations. The brand successfully employs a subscription-based model to maintain consistent revenue streams, reducing the need for constant customer acquisition campaigns. Hims also optimizes its packaging for low shipping costs and minimal returns, boosting profitability.

Amazon got into the direct-to-consumer (D2C) virtual care space in November 2022 with Amazon Clinic, a text-based telehealth service. The challenges: Amazon Pharmacy鈥檚 November 2020 launch caused a great deal of apprehension across the healthcare industry. But major players have since changed their game plans, new entrants have emerged, and Amazon Pharmacy didn鈥檛 cause the disruption many feared.

Walmart teamed up with Pawp, allowing Walmart+ members to access 24/7 telehealth pet health services, as well as Disney, to bolster its retail media targeting capabilities. 2. Best Buy. Best Buy partnered with CNET to develop a new retail media model, combining ad inventories to enable broader reach.

Despite increases in usage, health apps and wearables did not see the same pandemic boost as telehealth, which received further coverage and open policies from health agencies and private insurers during the pandemic, with the support of the government.

There鈥檚 a servicing cost hierarchy that banks can learn from: Emergency care is the most expensive, then urgent care, then primary care, and finally the last expensive option鈥攙irtual care or telehealth.

I would agree with the CVS Health, although I do also think Amazon getting into One Medical after it closed Amazon Care, it's telehealth business, it's made a lot of stabs and now we're seeing One Medical coming into communities.

So Amazon has the money, and they started this Amazon Clinic a couple years ago, just mostly a telehealth service that they sold to employers. And then they shut that down once they bought One Medical because it was sort of redundant. So that makes you think, "Well, let's buy rather than build.

Suddenly their offices were closed or then it all went to telehealth and reimbursement became a longer stretch and a lot of doctors just couldn't make it. Rajiv Leventhal:. Right. Yeah, a lot of small practices had to close down. You know? Lisa Phillips:. Yeah. Marcus Johnson:. Okay.

On today's podcast episode (part 1), we discuss why consumers are using GenAI to look up health information, how physicians feel about it, and how this stacks up against other health-related internet searches. Tune in to the discussion with our analyst Rajiv Leventhal.

On today's podcast episode (part 2), we discuss how doctors are using GenAI to deliver healthcare, how patients feel about it, and why you may climb into a large AI-driven box for your next primary care visit. Tune in to the discussion with our analyst Rajiv Leventhal.

So maybe you can get unlimited access, telehealth access through one of these subscription programs and you pay a certain amount each month and you get to text or video chat your doctor really whenever you want. So those are the type of things that we're seeing. Marcus Johnson:. Okay. Lisa Phillips:. Well, I'd say that Rajiv, you and I are coming at the same thing with this. Rajiv Leventhal:.