Over 41% of prospective customers consider convenient ATM locations when choosing an FI. 10% of Gen Z, 9% of Millenials, and 9% of Gen X customers manage their bank accounts primarily through an ATM—that’s right, prioritizing it over a mobile app, branch visit, or online account.
Article
| Nov 8, 2023
The judicial branch will also remain static. Regardless of the results of the election, the federal judiciary will remain dominated on all levels by conservative judges who have taken a very skeptical view of regulation. Unless Congress succeeds in pushing through a legislative overhaul, judges will continue operating in the confines of antitrust precedent.
Report
| Mar 6, 2024
Consumers were originally wary of COVID-19 transmission at local branches and through the surfaces of ATMs and money. This aversion helped speed up industrywide digitization and increased consumer demand for online and mobile banking offerings. Later, as banks tried to navigate “the Great Transition,” they sought to cut operational costs by reducing in-person services, including branches and ATMs.
Article
| Feb 5, 2024
Over the past weekend, Republic First’s 32 branches reopened as Fulton Bank branches. Shares in Fulton Financial, the owner of Fulton Bank, jumped 10% in morning trading on the Monday after the deal. The bank said its acquisition would nearly double its size in the Philadelphia market. Current estimates have it now holding approximately $30 billion in assets.
Article
| May 1, 2024
Each of the bank’s branches owns a Facebook page. A post that reaches 500 or more people is successful. The branch that gets the greatest engagement from a post gets a monthly award. Branches share their learnings about posts that get good engagement. It makes culture posts about employees and community posts about its community activities and things happening in the community.
Article
| Sep 20, 2023
Mobile support is not as robust as it should be: 67% of respondents in our survey used a branch to request account opening assistance, 21% used online chat, 19% called a branch, and 16% called a call center. Adding the support features consumers want to mobile will make the cohesive account opening experience more seamless and reduce frustration when they need help. The Most Important Feature to Add.
Report
| Jul 24, 2023
Creating engaging in-person spaces for relationship-building: At least 33% of Gen Zers choose banks based on their proximity to a branch. Banks that offer in-person space can get creative by offering workshops, events, and appealing products such as coffee. This shows innovation beyond the digital platform.
Article
| Nov 8, 2024
These communications could occur over a mobile app, through highly personalized marketing emails, or in pamphlets handed to customers during branch visits. Ideally, these tips also link to tools and resources that help Gen X plan and save better.
Article
| Jul 12, 2024
What this means for banks: FIs with a strong branch presence should promote easy accessibility to cash in their marketing, consider expanding their ATM presence, and allow users to easily find the nearest in-network ATM location through mobile apps. Digital-only banks or those that have closed many locations should consider covering customers’ ATM fees, at least up to a certain threshold.
Article
| Oct 18, 2024
That’s similar to Bank of America’s motivation for expanding its branches. The strategy: To keep up with competitors, the bank plans to integrate Investment Banking, Corporate Finance & Advisory, and Financial Sponsors groups under one umbrella to make operations more efficient and client services more cohesive.
Article
| Oct 4, 2024
All 84 First Republic branches will operate as JPMorgan branches. It agreed to pay the FDIC $10.6 billion for the bank, return all of the deposits that 10 other banks had shared with First Republic in a previous attempt to save it, and eliminate the $5 billion it deposited at that time.
Article
| May 2, 2023
We do find that a lot of Gen Z consumers actually like to go into bank branches or credit union branches. So I think that was a really good conversation that we just had about credit unions. I wasn't expecting to raise that memory of mine, and now I'm feeling a little verklempt. Tansley Stearns:. Right. We are moving times. It's watching people...
Audio
| Oct 16, 2023
Cozy up: Which in-branch amenity have banks yet to offer their customers? A) Meditation room. B) Cafe. C) Event space. D) Bike repair station. Many US banks are redesigning branches to feel less intimidating, adding amenities to help customers feel more comfortable when seeking financial advice, according to the Associated Press. June 4, 2024.
Article
| Aug 26, 2024
Shein branches out: Shein’s “supply chain as a service” offering is a significant attempt at diversification at a crucial time for the company. In addition to being leapfrogged by Temu, its IPO has effectively been put on hold due to political headwinds in the US. Shein’s on-demand production model is the key to its meteoric rise.
Article
| Mar 21, 2024
Age is the determining factor in willingness to try new products, with millennials and Gen Zers being more likely to branch out than Gen Xers or baby boomers. Younger generations are also more likely to discover new products via social media. Brands that want to increase awareness and consideration among younger consumers must use digital channels to do so. Use this chart:.
Article
| Aug 31, 2023
A lack of diversity will be especially apparent to this group if they don’t see any young employees they can relate to at the branch. Having Gen Zers on staff can help foster authenticity in outreach efforts and enhance relatability with younger consumers. Emphasizing transparency: Gen Zers are particularly sensitive to a perceived lack of authenticity.
Article
| Oct 29, 2024
Our take: The Vizio-Comscore renewal is an olive branch to advertisers worried about significant disruption or changes as a result of the potential Walmart acquisition. With connected TV advertising cementing its place as a dominant ad channel, Walmart benefits from an open ecosystem that makes it easy for advertisers to access viewership data.
Article
| Oct 7, 2024
The Hollywood strikes have helped the creator economy stay healthy, as advertisers look outside of TV and creators branch into new revenue streams. Influencer marketing spend growth is highest on TikTok, but the category is also outpacing social ad revenue growth on every major social platform, according to our forecast.
Article
| Sep 6, 2023
Power’s 2023 US National Banking Satisfaction Study revealed that although customer satisfaction has improved at national banks (those with domestic deposits which exceed $300 billion and at least 200 branches, per the study), better deposit interest rates can still lure consumers away. These results are based on a survey of 2,938 US retail banking customers fielded in August-September 2023.
Article
| Dec 15, 2023
Her reasons included her local branch closure and a desire for hometown-style customer service. The type of warm, personalized customer service these customers crave is something many local FIs do naturally.
Article
| Oct 3, 2024
What the branch means in the age of digital banking. More Chart of the Day:. 9/19 - Top platforms by influencer marketing spending. 9/18 - Temu vs. Amazon, Target, and Walmart. 9/15 - Creator creativity. 9/14 - The fastest-growing industries by digital ad spending. 9/13 - Calling on mcommerce. Note: Credit card and loan accounts are excluded.
Article
| Sep 19, 2023
Forty of Signature Bank’s branches will be renamed Flagstar Bank beginning this week. The bottom line: Financial regulators around the world hoped the buyouts would quiet the storm that’s raged in the banking sector over the past week and a half—but the stock markets are still howling.
Article
| Mar 21, 2023
The commercial ends with the statement “unlike the big banks, we’re not closing our Գ.” The bank has promised to keep its branches open until at least 2026. Santander reported the Nationwide ad for “misleading” and “discrediting its rivals.” In 2023, Santander closed six branches in the UK, while competitors closed upward of 100 branches over the same period.
Article
| Feb 12, 2024
One individual moved $470 million of that through TD Bank’s branches after bribing its employees with $57,000 in gift cards, per AP News. In other cases, staff raised red flags after noticing “obvious cases of abuse,” but the bank still failed to act, per BBC. The historic fine wasn’t a complete surprise to those familiar with the bank’s most recent earnings report.
Article
| Oct 11, 2024
The rule expands the geographic focus of lenders’ responsibilities from physical branches to areas where FIs have a concentration of mortgage and small-business loans. This aligns the CRA with modern online banking practices and brings in peer and demographic data benchmarks.
Article
| Oct 30, 2023