蘑菇AV

What鈥檚 all the fuss about headless banking? There's lots of buzz lately about banks that separate banking services from any branches, apps or user interfaces. We take a closer look at this variation on BaaS.

For example, Canadian consumers were more satisfied with their FIs even if they charged more banking fees鈥攊f FIs were transparent in communicating about the fees. According to Mastercard鈥檚 survey, 95% of consumers who鈥檝e been denied credit in the past wanted to better understand what led to that decision.

Financial institutions (FIs) looking to secure Gen Z clients should ensure that their strategies align with this generation鈥檚 unique vision for banking.

Budgeting app Money Lover went quiet after learning its APIs could be easily hacked. FIs must take steps to ensure they鈥檙e not next.

Mattel is banking on in-store retail to uplift holiday sales, while Kimberly-Clark is building its profile through storytelling-driven ads. McDonald鈥檚 drawing customers to its loyalty program thanks to gamified features in its mobile app. Here are three insights from each company鈥檚 most recent earnings and what marketers can learn.

Banking trade groups worry the CFPB may be underestimating the time and expense required to overhaul systems designed to share 50 million consumers鈥� data safely.

Another study confirms what our benchmark found鈥擴.S. Bank鈥檚 mobile app scores markedly better than its competitors鈥�.

For a bank to receive credit for a feature, it had to be available within the retail mobile banking iOS app after customer authentication. The customer needed to have only a checking account. As such, this study excludes the TD MySpend app. Features also had to be in general release by January 9, 2023. We gave all seven FIs the opportunity to validate our findings; five did so.

Contact personal banker: Communicate with a dedicated personal branch banker through the app. Request a call from a banker: Request a callback in the mobile app using an automatic callback feature or scheduled appointment. Chatbot: Get information or complete tasks using an interactive, human-free chat feature in a bank's mobile banking app.

In this podcast episode, host Rob Rubin, alongside our analysts Lauren Ashcraft and Maria Elm, unveil the findings of 蘑菇AV鈥檚 latest mobile banking app benchmark report. They delve into the frontier of banking technology, spotlighting the breakthrough features that are shaping the industry this year. The discussion pinpoints the five key features that consumers consider indispensable and unpacks the potential game changers that may take center stage in the future of mobile banking. The episode also introduces a new segment titled "Who Ranked Best," where the team provides a detailed ranking of the top 10 banks, with an in-depth analysis of what sets the top five apart. This engaging conversation is packed with vital information for both consumers and industry professionals looking to stay ahead in the dynamic world of mobile banking. Tune in to explore: - The cutting-edge features that are redefining user experience in mobile banking apps - Consumer favorites: The top five features you should look for in your mobile banking app - The future of mobile banking: Innovations that are on the horizon - Exclusive rankings: Find out which banks are leading the mobile banking sector in "Who Ranked Best" - Expert commentary from Rob Rubin, Maria Elm, and Lauren Ashcraft, providing in-depth analysis of the report's results.

Life Sync lets customers adjust their financial goals on the mobile app to get more accurate advice quickly. But goals that always change can鈥檛 be reached.

Acorns acquired the youth-focused bank app to enter the European market and address customers鈥� full financial life cycles.

Consumers want a quick application process and immediate access to their new account. But an experiment found that banks can take up to two weeks.

While many consumers use mobile banking apps multiple times a week, some worry about fraud. Here are the security features they value most.

The problem: Gen Z consumers have high expectations for innovative banking products and features. And they鈥檙e much likelier than other generations to switch financial institutions (FIs) if these expectations aren鈥檛 met, per a PYMNTS report. Despite the wide gap in innovation between top-performing and lagging CUs, even those dedicated to meeting Gen Zers鈥� needs still show major gaps in innovation.

Join industry experts on Behind the Numbers: The Banking & Payments Show as we take a compelling deep dive into the world of cryptocurrencies. Explore the market's rebound, analyze 蘑菇AV鈥檚 predictions, and unravel the dynamics behind the soaring values. This episode brings to light the phenomenal recovery of Bitcoin, reaching an unprecedented $69,000 peak, bouncing back from 2022's dramatic downturn. Delve into the critical factors propelling cryptocurrencies to new heights and the significant role of 'halving' in sustaining this momentum. In our engaging 'Headlines' feature, we dissect the factors contributing to the resurgence of crypto values, examining the critical elements that influence market highs. The 'For Argument鈥檚 Sake' segment ignites a thought-provoking debate on the practical uses of cryptocurrencies, with a spotlight on Bitcoin. Expert analysts, Grace Broadbent, and Tyler Van Dyke, join host, Rob Rubin, to offer their insights into the currency's real-world applications. Key Insights: - Cryptocurrencies are witnessing a remarkable revival, with Bitcoin leading the charge by hitting an all-time high. - Market analysts and enthusiasts are keenly observing the impact of 'halving' events on cryptocurrency values. - A detailed analysis of the utility and real-world application of cryptocurrencies fuels a spirited debate, underlining the digital currency's role in the current financial landscape.

To capture Gen Alpha鈥檚 attention, marketers can tap into their love of tablets and YouTube.

Keep it simple: A digital game should make banking less complicated, as many people already find finances difficult and hard to understand. It should also be easy for consumers to opt into playing the game, but also easy for them to opt out. Don鈥檛 be overwhelming: Consumers are constantly bombarded with notifications from their mobile apps.

Web3 is intrinsically linked to crypto, which is in crisis. Web3 users can鈥檛 touch applications without touching crypto.

$5 billion in student debt forgiveness will impact more than 70,000 borrowers, opening up an opportunity for advising them on new financial strategies.

Winning Gen Zers鈥� deposits will depend on capturing their attention and trust early in the customer journey. At the discovery and consideration stages, Gen Zers鈥� habits are very different than those of other generations, per our inaugural survey of 1,488 US banking consumers. That means banks must rethink their marketing strategies to best appeal to this generation鈥檚 preferences.