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The cost-of-living crisis is forcing UK consumers to change where they shop to save money. To attract and keep customers, retailers and brands across all sectors need to invest in loyalty programs鈥攁nd understand what shoppers want from them.

The pandemic accelerated investment in CX technology to meet rapidly changing needs. But as consumer priorities shift again amid high inflation, UK retailers need to understand which technologies are hitting the mark and which are not.

Total media time is flattening out in the UK after the artificial bump brought about by the pandemic. Video consumption, though, via multiple platforms, is one area where marketers can count on continued consumer engagement.

US grocery ecommerce sales will grow 17.4% in 2024 to total $219.04 billion, according to our forecast. Meanwhile, UK grocery ecommerce sales will grow only 5.1% to total $37.06 billion in 2024. 鈥淎t the end of the day, consumers in the US enjoy the conveniences of delivery, but they鈥檙e not necessarily willing to pay an exorbitant fee,鈥� said our analyst Blake Droesch, emphasizing the perceived value of Walmart+ and Amazon Prime memberships to these shoppers.

UK consumers have a voracious appetite for digital video content, but the cost-of-living crisis is boosting ad-supported options, particularly broadcaster video-on-demand services. Netflix鈥檚 pivot to an ad tier, meanwhile, may have legs.

Recovering value: Amazon now offers US third-party sellers who use Fulfillment by Amazon an option for managing returns called Grade and Resell. The retailer inspects and resells returned items to enable sellers to recover value on returned inventory. Why is this happening?

It鈥檚 a different story in the UK. Although food inflation is also driving up grocery ecommerce sales in the UK, the number of people buying groceries online will fall 2.9% to 29.5 million in 2023 as older shoppers return to stores. That means grocery will lose share of digital buyers, although at 61.1% it remains much higher in the UK than in France or Germany. What are the implications?

It already allows cross-border sellers on other versions of its service, including in the UK, Vietnam, Malaysia, and Singapore. The broader context: TikTok鈥檚 push into social commerce makes sense given the way in which its platform has become enmeshed in the lives of consumers鈥攑articularly Gen Z.

Zara bets on live shopping following China success: The fast-fashion retailer is expanding its live commerce capabilities to the US, UK, and Europe.

The UK follows suit: 鈥淎s in the US, we鈥檙e seeing [health, personal care, and beauty ecommerce] sales growing fast at 7.6%, and that's versus a 0.6% dip in overall UK ecommerce sales this year,鈥� said our analyst Carina Perkins.

The test is currently limited to a small group of users in the US and UK. Zoom in: The addition of product recommendations to non-shopping content is TikTok鈥檚 latest attempt to fully embed commerce into the in-app experience.

We'll start with our first question, and we're going to start with the Just Walk Out data from Amazon itself. The tech, as we mentioned, it's not exclusive to Amazon Fresh Stores, Amazon licenses it to many third parties. But according to the company, how many third party locations globally employ this technology? So we have 44, 140, or 500, they're your options. I'll ask you the question.

The news: Domino鈥檚 Pizza aims to drive additional revenues by listing its menus on Uber Eats and Postmates apps across 28 markets, including the US, UK, and Canada, per The Wall Street Journal. The pizza company鈥檚 CEO Russell Weiner told the Journal that he hopes the broader exposure will help it generate $1 billion in incremental revenues.

The UK budget will eat into retailers鈥� bottom lines: Primark owner Associated British Foods expects its national insurance bill to rise by 鈥渢ens of millions鈥� of pounds.

Social commerce is gaining momentum in the UK鈥攚ith sales set to double by 2028鈥攁s major brands join TikTok and as more people shop on social platforms.

UK retail sales rose unexpectedly in September, thanks to the new iPhone and Oasis: Back-to-school shopping and entertainment spending boosted demand for non-essential items, although poor weather and consumer caution dented supermarket sales.