They’re now experimenting with self-service tech to further speed up returns and click-and-collect orders. There is strong demand for self-service among younger consumers. The majority of 18- to 24-year-olds prefer supermarket self-checkouts to human cashiers, while preferences are almost evenly split among 25- to 49-year-olds, per a May 2022 survey by YouGov.
Report
| Jun 15, 2023
It really rocketed, click and collect and delivery. But importantly, that was all free during the pandemic. Now, we expected to see some kind of recalibration, but costs have come into play. So to get a delivery, to do click and collect, you have to pay extra.
Audio
| Jan 19, 2024
Consumers already prefer to go to retailers’ digital properties to research online purchases. It’s only a matter of time before ad buyers reallocate more outlays away from search—and toward retail media—to keep pace with consumers’ habits. Mercado Libre and Amazon dominate the retail media space regionally, but others are making inroads locally.
Report
| Aug 11, 2023
Yes, they do not have a widespread click and collect option, which is important for sure, but click and collect is still less than 10% of e-commerce sales at this point. They've even managed to turn that into a positive recently.
Audio
| May 23, 2023
Ulta expands in-store ecommerce fulfillment to 400 locations: Stores fulfilled nearly 40% of the retailer's digital orders.
Article
| Sep 6, 2023
Moreover, they can continue leveraging physical store footprints for click-and-collect purchases that will grow their ecommerce businesses. That’s something that next tier players Walmart, Target, and Kroger are already doing to great effect. First-party data: Retail media networks that make purchase data timely and easily available will attract brand dollars.
Report
| Sep 12, 2023
So the gas station is one of them, so is waiting at click and collect, as are charging stations where people sit in their car and wait for them to charge. There are challenges here. People are definitely on their phones in these situations and also because these activations are outside, the hardware needs to be really robust because it's open to the elements.
Audio
| Apr 3, 2024
And Argos kind of was one of the pioneers of click and collect. So you either order online and go and collect it in store or you go in store and they used to have a huge catalog that you could go through, and now they have things like iPads in store, so you can go and find the furniture you like and then you can click and either pick it up there and then or you can get it delivered to your home.
Audio
| Jun 7, 2023
So German artist Boris Eldagsen entered the piece into the competition, because he wanted to start a conversation about AI in art, saying it's important to differentiate AI generated art. Let's talk about whether AI can be considered as an inventor. Gadjo Sevilla:. I think right now AI is a tool. So nothing original has come from AI without programming or using prompts.
Audio
| Jun 5, 2023
They also have the ability to leverage their stores for click and collect, and they have just a super vast selection of stuff, just like Amazon, thanks to their online marketplace. So I think they're going to do really well this holiday season. Sara Lebow:. Something I'm watching at Walmart is the potential of their app.
Audio
| Oct 25, 2023
Because that would make your life easier, especially if you think about having kids click and collect, you order whatever you need, you go and you get it. I think from an expense perspective, if they are known for having a strong price point with a specific assortment, then obviously it doesn't make sense for them.
Audio
| Apr 25, 2023
And even digital grocery is often connected to stores through things like delivery or click and collect. And so I think it's real interesting that the possibility that Amazon could engage in more acquisition of stores. It mentioned too, one is Sprouts, which is a fairly big natural like grocery chain that's focused on kind of a value driven consumer.
Audio
| May 16, 2023
Chart
| Jun 20, 2024
Source: Bryj
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| Apr 24, 2024
Source: Retail Systems Research (RSR); Jumpmind
Chart
| Feb 1, 2024
Source: Numerator
If you're not going to get it quickly enough for whatever your needs are, you can go to the buy online, pickup in store. You can do curbside pickup, you can do locker pickup, you can do door dashes of the world that are partnering with pharmacies and other sort of retailers. So, there are so many more options that cost becomes even more important now. Ethan Cramer-Flood:.
Audio
| Apr 6, 2023
. ($45.71 billion), which controls a larger share of the digital grocery business thanks to its click-and-collect success. Amazon’s limited physical footprint prevents it from competing with Walmart in this area. The core Amazon website drives the most grocery traffic, but integration is coming.
Report
| Aug 14, 2023
Currently, of Target's online orders, about 40% are click and collect, but that share is flat, has been for a couple of years. All right folks, at the end of a hideously low scoring game of the week, we take a drum roll. Blake Droesch:. It was pretty solid all around. Paul Verna:. It was pretty poor. Suzy Davidkhanian:. I think that's so rude. And we got minus two. Marcus Johnson:.
Audio
| Sep 15, 2023
Chart
| Mar 28, 2023
Source: Airship; Sapio Research
I think from a forecast perspective, I see that Walmart could actually take much larger gains in the US digital grocery market over Amazon in the coming years, especially as click and collect starts to fuel more and more of the digital grocery growth. But the catch is that, that's only grocery. Amazon has about 37% of US eCommerce market share, while Walmart has about six.
Audio
| Jul 28, 2023
Chart
| Jun 17, 2024
Source: BigCommerce; Drapers
Chart
| Mar 14, 2024
Source: nShift; IMRG
Chart
| Dec 13, 2022
Source: Retail TouchPoints