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Despite being a leader in AI use, the BNPL provider said leaning on AI for customer service lowered support quality

To compete, fintech still must measure up against regulated and consumer-favorite card-linked installment plans.

From the rise of sophisticated AI-driven tools to new policies reshaping data privacy and competition, 2025 promises to be a year of relentless change. Companies that adapt will thrive, while others risk being left behind in a swiftly moving market.

It鈥檚 also narrowed its focus to three core segments: checkout, digital wallets, and Braintree. But investors haven鈥檛 been won over by changes: Shares are down almost 18% this year and down more than 80% from 2021 highs.

Chile is the fourth-largest retail ecommerce market by total sales and will be the No. 4 fastest-growing digital economy in Latin America. Understanding Chile鈥檚 11.0 million digital buyers is essential for brands and retailers looking to capitalize on this resurging ecommerce market.鈥�

India has some of the world鈥檚 strongest digital wallet use and real-time payments penetration, which sets up promising opportunities for the likes of Apple Pay. Why it makes sense for Apple:. Apple can use cards and Apple Pay to strengthen customer loyalty and drive volume. New rules set for the end of next year will limit the payment volume that firms can process via UPI.

Fintechs and digital wallets like Google Pay are making it easier than ever for consumers to maximize rewards. That improves customer satisfaction but could become a problem for issuers: They rely on a certain amount of rewards breakage and sub-optimal use to finance these expensive programs. Expanded BNPL.

Argentina's ongoing macroeconomic challenges and triple-digit inflation rates have curbed online consumer spending. However, pockets of growth opportunities still exist.

But its megadeal with Worldpay and FIS will transform its business and expand its revenue opportunities

Generative AI gives payment providers unprecedented tools to create a more personalized purchase journey for consumers, but some use cases are easier to implement than others.

The company is shifting its strategies to achieve greater profitability, but investors still aren鈥檛 impressed

The agency wants to rework the rules to address banks' concerns. We look at what it would mean for open banking adoption in the US.

The integration is a win for PayPal after Amazon stopped accepting Venmo on its ecommerce site

Understanding the nuances of how and where Mexico鈥檚 67.5 million digital buyers spend their money online is key for brands and retailers to succeed in this thriving ecommerce market.鈥�

The actor鈥檚 appeal across generations can help attract users for the company鈥檚 debit card and in-store offerings

Western Union has become the latest financial company to launch a media network, joining the likes of Chase and PayPal. 鈥淭he biggest advantage [financial media networks] have is just breadth. So, unlike a retail media network, they capture the entire spending history that a customer has,鈥� said our analyst Maria Elm on an episode of our Behind the Numbers podcast.

But it鈥檚 unclear how its new agenda will shake out鈥攁nd how many of the agency鈥檚 rules that recently went into effect, such as regulating digital wallets like banks鈥攚ill survive.

Retailers need to take note鈥攏ot having a customer鈥檚 preferred payment method can increase cart abandonment

The move can bring in more volume on PayPal鈥檚 cards and enhance consumer loyalty

The EU is ramping up its efforts in an antitrust probe into Apple Pay. But the Big Tech firm鈥檚 loyal customers should shield it from potential fallout.

These can fuel more frequent debit card usage, helping these cards better compete against credit card programs

Macroeconomic uncertainty and an overreliance on Cash App led the company to slash its full-year guidance