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ASOS in October began charging UK shoppers who frequently return items a return fee of 拢3.95 ($5.26) if they keep less than 拢40 ($53.22) worth of items, per the BBC. Nordic department store Boozt banned roughly 60,000 so-called 鈥渟erial returners鈥� who it claimed 鈥渆xploit high service levels of free shipping and returns at the expense of our business, other customers, and the environment.鈥�

The digital ad channel is hugely dominant in the UK, so there is increasingly less room for growth. But in the broader digital category, retail media is the main driver.

The pandemic accelerated investment in CX technology to meet rapidly changing needs. But as consumer priorities shift again amid high inflation, UK retailers need to understand which technologies are hitting the mark and which are not.

Inflation in the UK is easing but remains near a 40-year high. That鈥檚 tamping down consumer spending across all categories鈥攚ith total retail sales set to grow by just 1.7% in 2023, versus a pre-pandemic growth rate of around 4%.

Beauty is proving resilient to the cost-of-living crisis as shoppers splurge on premium products to boost their mood and skin health. But it won鈥檛 escape unscathed, with consumers already streamlining their beauty regimes and searching for bargains online.

Sales fulfilled via click and collect are growing faster than total ecommerce sales in the UK as cash-strapped consumers avoid delivery costs and retailers race to make their services faster, cheaper, and more efficient.

27% of UK and US adults plan to start buying holiday gifts as early as October, according to an April 2024 survey from Salsify.

Retail media ad spending in Germany sits between France and the UK in terms of dollar value. But it鈥檚 far ahead in terms of digital advertising market share. The channel鈥檚 spend will approach $3 billion in Germany in 2024, accounting for more than a fifth of total digital advertising.

Ecommerce sales have returned to modest growth in Western Europe as the economic outlook brightens and more people embrace the convenience of shopping via mobile phone.