Chart
| Dec 31, 2024
Source: American Customer Satisfaction Index (ACSI)
Chart
| Dec 31, 2024
Source: Skai
Chart
| Dec 19, 2023
Source: Circana
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| Aug 1, 2024
Source: Sensor Tower
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| Dec 19, 2023
Source: Circana
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| May 1, 2024
Source: AdAdapted
Wonder’s timing is also less than ideal, given that consumers continue to pull back on restaurant spending as the cost of eating out (and ordering in) continues to rise faster than grocery prices.
Article
| Nov 13, 2024
Amazon is on a never-ending mission to speed up delivery: The retailer’s latest initiatives, including smart glasses and streamlined grocery fulfillment, will help cut costs and encourage shoppers to order more—and more often.
Article
| Nov 12, 2024
More users in grocery, games, dating, banking, and other categories may lead to better first-party data for advertisers and more diverse mobile app ad inventory, which currently is dominated by the triopoly of Meta, Google, and Amazon. Additional grocery and retail apps, in particular, should drive more inventory in retail media networks.
Report
| Sep 28, 2023
Our annual report on ecommerce in Canada highlights our most recent forecasts for all flavors of retail, including brick-and-mortar, digital buying, and mobile commerce.
Report
| Aug 9, 2024
The news: Eight years after acquiring Whole Foods, Amazon is moving to more fully integrate the grocer into its core business, Business Insider reports. Our take: Amazon is clearly aware of the friction—and the opportunity—in its grocery ecosystem.
Article
| Jun 12, 2025
On today's episode, we discuss what to make of Twitter changing its name to X, whether Walmart is crushing Amazon in the grocery wars, what a billboard in your living room would look like, what Gen Z has done to the purchase funnel, why Airbnb doesn't have a loyalty program, what the most popular museums around the world are, and more. Tune in to the discussion with our vice president of content Suzy Davidkhanian and analysts Blake Droesch and Carina Perkins.
Audio
| Jul 28, 2023
Although the future is digital, advertisers should keep static billboards in their arsenal. In-store retail media presents an emerging opportunity. Physical stores are increasingly offering digital inventory on shelves, end caps, cooler doors, and checkout aisles. Aside from driving sales, these ad placements can influence brand awareness and consideration.
Report
| Aug 3, 2023
Amazon will account for a high percentage of online food and beverage sales (16.2%) and health and personal care sales (33.2%) in the US this year. According to data from Yotpo, food and skincare were the most popular categories for subscription ecommerce as of September 2022. Amazon’s Subscribe & Save customers have more subscriptions compared with nonusers.
Report
| May 23, 2023
It doesn’t offer free same-day shipping on grocery orders, and it no longer offers click and collect as a fulfillment option for grocery. Its membership is driven almost entirely by in-store shopping and has remained popular amid the digital disruption in retail. Costco’s success also underscores the value of a strong private label brand.
Report
| May 8, 2023
Article
| Mar 7, 2025
That would be really interesting because there is a lot more of the pharmacy side of these stores is moving online and moving to other channels as well, like supermarkets.
Audio
| Oct 30, 2024
Marketplaces play a major role in beauty and clothing, while grocery shoppers rely on in-store visits. Retailers must balance both online and in-store strategies, leveraging loyalty programs and fast delivery to stay competitive.
Article
| Oct 16, 2024
Auto and parts, the largest category in US retail, will also see an above-average rise in online sales throughout our forecast period. Emerging categories are gaining ground with online shoppers. Food and beverage will stay in the lead in terms of online growth. The pandemic bump in digital grocery sales has proven to have staying power, though growth is slowing.
Report
| Jul 28, 2023
If Amazon wants to make a serious dent in the grocery landscape beyond Whole Foods and the 50-some Amazon Fresh locations, it will likely need to acquire a company with a larger footprint.
Article
| Oct 10, 2024
Amazon tests yet another grocery format: Amazon Grocery, which is located next to a Whole Foods Market, aims to fill the hole left by the sister brand’s restrictions on certain ingredients.
Article
| Oct 21, 2024
A novel rewards structure: Cardholders can get 10 Fetch points per dollar spent on grocery and retail and 5 points per dollar on all other categories. Beyond that, Fetch offers additional engagement-based rewards. App use. Cardholders can earn points by engaging with the Fetch app: scanning receipts, playing games, and shopping through Fetch’s platform. Spin & Win.
Article
| Aug 5, 2025
The news: Instacart beat Q1 expectations handily as bad weather drove shoppers to order more groceries online. Revenues increased 8% year over year (YoY) to $820 million, outpacing estimates of $794.5 million. Gross transaction value (GTV) rose 11% YoY, again beating analyst estimates. For Q2, Instacart expects GTV of between $8 billion and $8.15 billion, ahead of Wall Street’s projections.
Article
| May 8, 2024
So we talk about prices, but food prices, I think, are one significant bellwether. 86% of consumers are frustrated with the rising cost of grocery shopping, according to an R. R. Donnelley & Sons survey. And food price is something we look at every day, so we're hyper aware of prices going up. They're up 28% since 2019, so they're up significantly.
Audio
| Oct 21, 2024
The news: Instacart is trying to bridge the gap between the online and in-store grocery shopping experience with a series of new ad formats that it says will “spark out-of-aisle inspiration” and help consumer-packaged goods (CPG) companies with discovery and brand engagement. How it works: The new ad units include:.
Article
| Jul 31, 2024