Article
| May 27, 2025
Truist is making significant strides in optimizing its digital onboarding process, prioritizing increased personalization and a smoother customer journey to attract new clients. This multi-pronged strategy includes enabling mobile ID verification to boost conversion rates among younger generations, seamlessly integrating new clients with services like direct deposit and Zelle to establish Truist as their primary bank, and allowing personalized mobile app dashboards. These digital improvements, supported by AI for feedback aggregation, aim to offset the impact of branch closures and meet the demand for digital convenience, particularly from Gen Z. Truist should amplify marketing efforts to highlight the ease and speed of their fully digital onboarding, emphasizing that no in-person ID verification is required.
Article
| Jun 12, 2025
Forecasts
| Feb 28, 2025
Source: ĢAV Forecast
Article
| Apr 1, 2025
Article
| Mar 4, 2025
Article
| Feb 18, 2025
Article
| Nov 1, 2024
Zelle-owner Early Warning Systems and The Clearing House are mulling issuing a joint stablecoin. And PayPal is trying to increase adoption of its own stablecoin, PayPal USD. Our take: Stablecoin initiatives are generating buzz. Early adopters—everyone from the president’s family to the State of Wyoming—want to get in on the ground floor to maximize their reward.
Article
| Jun 2, 2025
Looking forward, EWS should pull from its Zelle blueprint and expand beyond the owner-bank ecosystem to find growth opportunities. Paze now needs to convince users to reflexively flip between two wallets for ecommerce and in-person transactions. Converting primary loyalty from either Apple Wallet’s 18.1 million users or Google Wallet’s 12.4 million users will be a tough consumer behavior to build.
Article
| Jun 20, 2025
Discover has a highly rated app that supports mobile check deposits, Zelle transfers, and full account management. And Capital One and Discover just got the final green light to merge, which could mean this app’s technology will assist more customers.
Article
| Apr 25, 2025
Zelle-owner Early Warning Services is reportedly toying with an institutional stablecoin to streamline traditional banking networks. Retailers like Amazon or Walmart are interested in stablecoins to avoid interchange fees at checkout.
Article
| Jun 24, 2025
The agency dropped its lawsuit against Zelle, Bank of America, JPMorgan, and Wells Fargo. Vought also zeroed out the CFPB’s funding for the year and tried to fire 80% of the agency’s employees. But the open banking rule seemed to be on safer ground. It had received endorsements from congressional Republicans: Then-Chairman of the House Financial Services Committee Rep.
Article
| May 8, 2025
Gen Zers favor Venmo, Apple Pay, and Zelle mobile wallets. Venmo’s social media roots keep its allure strong among younger consumers. And Gen Z’s preference for iPhones gives Apple Pay a big lead over other in-store wallets, such as Google Pay and Samsung Pay. But Gen Z has also embraced Zelle, as the bank-owned app keeps building a bigger share of peer-to-peer (P2P) transaction value and usage.
Report
| Dec 4, 2024
Since then, the agency has dropped its lawsuit against Zelle and is expected to scrap its open banking rule and its rule to regulate apps like Apple Pay and Google Wallet as banks. Our take: The decision to revoke this rule is a win for the BNPL fintechs, but it leaves the industry back at square one in terms of regulation. While BNPL has grown rapidly in recent years, regulation didn’t keep pace.
Article
| Mar 28, 2025
The agency has dropped its lawsuit against Zelle and is expected to scrap its BNPL rule. Its rule to regulate apps like Apple Pay and Google Wallet as banks is also being undone by Congress.
Article
| Apr 15, 2025
Real-time banking services like Venmo, Zelle, and Google Pay for instant payments and updates. Budgeting tools and AI-powered finance management within their banking apps for seamless financial planning. Access to information like free credit scores in their apps, so they don’t have to search and potentially pay elsewhere for valuable information.
Article
| Mar 13, 2025
Forecasts
| Apr 10, 2023
Source: ĢAV Forecast
The agency has since dropped at least half a dozen legal cases started by Chopra, including a lawsuit against Zelle-owner Early Warning Services. And the House Financial Services Committee approved a resolution this week to block the CFPB’s overdraft fee rule.
Article
| Mar 6, 2025
Payment networks like Zelle, Venmo, and Cash App provide real-time payment options to consumers—but they do not settle the funds. For example, Zelle typically credits transactions instantly to payees. But the actual settlement of funds occurs instantly only via the RTP network (if the sender’s and recipient’s banks both use it). Otherwise, transactions are settled later via ACH.
Report
| Oct 17, 2024
The Consumer Financial Protection Bureau (CFPB) sued Zelle-owner Early Warning Services (EWS) and three of its consortium banks, claiming they failed to protect Zelle users from fraud. The suit may not go anywhere given all CFPB operations have been halted, but it shines a light on Zelle’s continual fraud (whether overstated or not). Zelle has said that only 0.05% of Zelle transactions are fraudulent.
Article
| Feb 13, 2025
Article
| Feb 17, 2023
They want banking regulators to look into how banks that offer Zelle protect consumers as fraud concerns grow.
Article
| Mar 7, 2023
The CFPB sued Early Warning Services (EWS) and three of its owner banks in January, claiming they failed to protect consumers from fraud on Zelle. The agency also ordered Block to pay $175 million over what it claims was a failure to protect Cash App customers from fraud. Our take: We knew the CFPB’s recent rulemaking and other initiatives would be overhauled once Trump.
Article
| Feb 4, 2025
In addition to trust issues, X Money will have to compete in a highly saturated market where consumers are already loyal to their preferred platforms, like Venmo, Zelle, and Cash App. This article is part of ĢAV’s client-only subscription Briefings—daily newsletters authored by industry analysts who are experts in marketing, advertising, media, and tech trends.
Article
| Jan 28, 2025
Our take: This enforcement action offers Block and Cash App closure on the CFPB’s investigation—unlike its peer-to-peer (P2P) payment competitor Zelle, which faces a CFPB lawsuit over its own fraud prevention practices.
Article
| Jan 16, 2025