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Retailers can distinguish their brands via the post-purchase experience: A handwritten note, branded packaging, or free gifts with an order are more likely to inspire repeat purchases.

Insurance agents marked 鈥榮afe鈥� from disruption: The ups and downs of the direct-to-consumer life insurance market have taught the industry a lot about contemporary consumers and in-person experiences.

The service makes purchasing age-restricted items online easier and can help merchants speed up checkout times

Online shopping is popular across all demographics, but the where and how differs by age, culture, and interests. Current purchasing behaviors can help retailers and brands target digital shoppers and anticipate new trends.

Amazon Prime members can now get a discount on gas: It will also add an electric charging benefit next year to ensure consumers recognize the 鈥渄isproportionate鈥� value the program delivers.

Third-party marketplaces let retailers rapidly expand their product assortments with no inventory risk, sell more to existing consumers, and create new revenue streams through add-on services such as fulfillment, retail media, and membership programs.

The most popular method of ordering grocery products from Amazon is via the core Amazon site, using ship-to-home fulfillment. But among the pure-play grocery channels, Amazon Fresh is more popular than Whole Foods. The latter Amazon-owned grocery brand only received online orders from 7.3% of US digital grocery buyers in the last year.

While just 15 of Walmart鈥檚 42 distribution centers鈥攕erving roughly 1,700 stores鈥攁re currently automated in some way, the retailer expects 55% of its fulfillment center volumes and 65% of its supercenters to be serviced by automation by the end of its fiscal 2026.

Community banks and credit unions were marked safe from the recent US regional bank collapses. But they鈥檙e still contending with unprecedented interest rates, an aging customer base, and disappointing core banking technology.

Kroger insists it would benefit from an expanded network of suppliers, stores, and fulfillment centers, enabling it to lower prices and offer consumers more choice. The sale鈥檚 launch dovetailed with the retailer releasing the locations of the 579 Kroger- and Albertsons-owned stores it plans to sell to C&S Wholesale Grocers to allay antitrust concerns.

Fulfillment by Amazon: The great ecommerce reset forces Amazon to rethink distribution. Amazon鈥檚 logistics service, Fulfillment by Amazon (FBA), is central to the value proposition of Prime Membership.

Sustainability is a big issue for Western European digital advertisers. To meet their clean emissions goals, though, they鈥檒l need to tackle the digital inefficiencies inherent in the ad supply chain.

Retailers are wary of adding too many workers this holiday season: Target and others are adopting conservative hiring plans this year due to the uncertain environment ahead.

"Digital devices are by far the most common way Americans get news," our analyst Rahul Chadha said on a recent episode of the "Behind the Numbers" podcast. "Some 86% of Americans say that's how they at least sometimes get their news," he said, citing recent data from Pew Research Center. But the digital news consumption picture is getting more nuanced as digital devices connect users to news on publisher sites, social platforms, and even messaging apps.

UK ecommerce sales have bounced back to steady growth as consumer spending remains resilient despite inflationary pressures. Most major categories will see a further shift online by 2027, bringing opportunities for ecommerce retailers.

Those that are best aligned with category growth trends, have the right assortment of brands and hot products, and meet the fulfillment criteria of shoppers have the potential to exceed expectations. No ecommerce leader is safe from the rise of upstart retailers from China. Temu and Shein have both cracked the top 10 US ecommerce retailers in traffic.

69% of consumers worldwide say email is their preferred communication channel with brands, according to a June 2024 survey from Emarsys. Email was followed by SMS/MMS, at 53%.

Port strike notwithstanding, companies are confident in their abilities to weather supply-chain disruptions: But a drawn-out shutdown could test that resilience as backlogs grow and costs rise.

The FTC鈥檚 antitrust suit against Amazon could also force changes to its pricing structures and fulfillment services, which would ease some of the burdens facing merchants. Go further: Check out our US Amazon Ecommerce Forecast 2024.

But the proposal represents Costco鈥檚 recognition that improving its ecommerce fulfillment is a critical part of its growth. The company鈥檚 plan echoes a similar format from Target, which last November announced a new 150,000-square-foot format that has about five times more backroom fulfillment space than its other stores.

The Store Assist app allows retailers to turn their stores into fulfillment centers and improve order accuracy, speed, and efficiency. GoLocal lets businesses tap into Walmart鈥檚 delivery network to offer faster fulfillment options, including same- and next-day delivery.