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Australia. Time Spent With Media. Australia led the region in time spent with broadcast TV, at 2:02 daily. That was 45 minutes above the regional average and 17 minutes higher than the global average. But broadcast TV time was down 2 minutes YoY and 16 minutes from 2019. Time spent with podcasts in Australia led the region, at 44 minutes daily.

The popularity of livestreaming ecommerce is spreading to other parts of the world besides China. But not every market has embraced this new retail format to the same degree.

The 18 countries surveyed were: Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, South Africa, South Korea, Spain, Switzerland, United Arab Emirates (UAE), the UK, and the US.

The feature will roll out to Android users in the US, the UK, Australia, Spain, and Poland in the coming weeks. The bigger picture: Google Wallet previously added tap to pay support for its kid-focused Fitbit Ace LTE through partnerships with Greenlight and Acorns. And it鈥檚 not the only mobile wallet to launch kid- and teen-oriented payment features.

GenAI could help boost the efficiency of customer service teams and give shoppers access to fast, personalized, 24/7 support. To make the most of the technology, retailers and brands need to understand the key use cases in a customer service setting鈥攁nd stay mindful of the risks.

Here's how it works: Uber will use Stripe鈥檚 payments platform for Uber Rides and Uber Eats in markets including the US, Australia, and Japan. Stripe鈥檚 Link and Financial Connections will let customers add bank account details without leaving Uber鈥檚 app. These can then be saved for future purchases. Uber will also use Stripe to process card payments on eftpos in Australia and JCB in Japan.

One ecommerce business saw a 25% increase in customer engagement and a 30% reduction in cart abandonment after implementing an AI chatbot. Klarna predicts its AI assistant will drive a $40 million profit improvement in 2024. In its first month, Klarna鈥檚 genAI-powered assistant handled two-thirds of its customer service chats, doing the equivalent work of 700 full-time agents.

To keep up this momentum, Clover launched in three new markets鈥擝razil, Mexico, and Australia鈥攊n 2024 and expanded its merchant network. In Q4 alone, CloverSport partnered with new venues like TD Garden and the Milwaukee Brewers鈥� American Family Field. And Clover Restaurant partnered with a hotel operator on 2,000 hotel-based restaurants.

The survey was conducted in July 2024 across nearly 6,000 respondents from the US, Canada, India, Brazil, Mexico, the UK, France, Italy, Germany, Spain, Australia, and Japan. Coupons over email: Other studies largely support the GetApp findings.

Apple Pay has faced scrutiny for similar practices in Australia and the US. If found guilty in Europe, it could set a precedent for regulators in other markets to take more aggressive action against the Big Tech firm. What punishments could Apple face? Multibillion-euro fines in Europe.

In addition, TJX reported higher-than-expected Q1 earnings and plans to continue capitalizing on price-sensitive shoppers with another 1,300 new stores in the US, Canada, Europe, and Australia. Listen to the full episode. This was originally featured in the Retail Daily newsletter. For more retail insights, statistics, and trends, subscribe here.

Meituan鈥攁 multiservice ecommerce platform akin to DoorDash, Uber, Expedia, and Groupon rolled into one鈥攚ill be No. 1 in ad revenue growth in 2025 as consumer appetites for deals on travel and restaurants increase. At the same time, Baidu鈥檚 ad revenues will decrease 4.9% due to traditional search鈥檚 struggle as consumers turn to digital commerce and video content.

Canada ranked No. 2 globally in cross-border retail ecommerce buyer penetration, according to our December 2024 forecasts. More than half (56.1%) of digital buyers were forecast to make transactions outside of the country (mostly the US) in 2025. But tariffs on US consumer goods and services will reduce demand significantly.

On today's podcast episode, in our "Retail Me This, Retail Me That" segment, we discuss the differences between how US and UK consumers shop for groceries. Then, for "Pop-Up Rankings," we rank two grocery stores doing digital well, two taking an alternate approach, and why both can work. Join our analyst Sara Lebow as she hosts analysts Blake Droesch and Carina Perkins.

That increases the pressure on every retailer to find ways to distinguish their programs to keep shoppers enrolled. For example, beyond access to exclusive sales, Amazon Prime offers a broad swath of perks, including fast, free shipping; a free Grubhub+ membership; Prime Video streaming service; Prime Music streaming service; and photo storage.

Our take: With inflation poised to accelerate and consumer sentiment slipping, consumers are expected to trade down to private labels, favor discount channels, and shop less frequently. And unlike during the pandemic, they鈥檙e doing so without the cushion of a strong labor market鈥攚hich could make the pullback in spending more pronounced than in 2022 and 2023.

DMs began rolling out Tuesday in 鈥渕ost markets,鈥� excluding Australia, Japan, the EU, and the UK, per TechCrunch. The chats won鈥檛 be encrypted like XChat or WhatsApp. Why it matters: Threads is trying to get out from under Instagram鈥檚 shadow鈥擨nstagram accounts are required for signup, psychologically linking the two for many consumers.

Checkout might be the last step in the customer journey, but if there鈥檚 friction at a retailer鈥檚 point-of-sale鈥攍ong lines, frustrating self-checkout machines, or a lack of payment options, for example鈥�shoppers might bail. Solutions like smart carts, mobile checkout, and biometrics could provide relief.

By the numbers: Generative AI (genAI) is set to play a much more important role in holiday shopping鈥攁nd ecommerce overall鈥攁s consumers grow more accustomed to the tech and as retailers rely on it to offer customers a more personalized, relevant experience.

This capability will come to select partners in Q1 2025 before rolling out in the US, Canada, the UK, Australia, and other countries across Europe and Asia. The problem: Despite the rewards, only crypto diehards will likely be interested in making payments at the POS with crypto. We forecast only 2.0% of internet users will make a crypto payment in 2025.